ゆりかもめ

FAQ

Fares and Tickets

You can use both Suica and PASMO cards. (Such IC (Integrated Circuit) transportation network cards can be used for all regional railway and bus services in Japan.)

This fare is for elementary school children aged 6 to 12 years old.
The fare breakdown is detailed below.

Under 1 year (infant)…free
1 to 5 years (toddler)…Up to two toddlers travel free when accompanied by an adult or a child. When accompanied by an adult or a child, a third toddler and any additional toddlers are subject to the child fare. If travelling unaccompanied, toddlers are subject to the child fare.
6 to 11 years (child)...A 6-year-old not yet attending elementary school qualifies as a toddler. Child fare (equivalent to half of the Adult fare, with increments of less than ¥10 rounded up).
Age 12 or above (adult)...A 12-year-old attending elementary school qualifies as a child.

Bulk tickets and round-trip tickets can be purchased at ticket machines in each station. ※Bulk tickets are sold as a set of 12 tickets at the price of ten regular fare tickets for that journey. (Child bulk tickets are sold as a set of 12 tickets at the price of ten regular Child fare tickets).
Click here for further details.
Discounted bulk tickets are also available for passengers with disabilities.

Round-trip tickets do not offer any discount.

Receipts are issued at the station offices (Stationmaster offices) of Shimbashi and Toyosu stations. Ticket machines at each station are also equipped with the function to issue receipts.

You can purchase them at the ticket machines in every station. Advance tickets can also be purchased at the station offices of Shimbashi and Toyosu stations (valid for a period of approximately 6 months).

(1) Regular ticket: A one-way ticket is valid on the day of purchase, and a round-trip ticket is valid until two days after the day of purchase
(2) Commuter pass: 1 month, 3 months, or 6 months
(3) Bulk tickets: up to 3 months from day of purchase
(4) One-day pass: tickets purchased from a ticket machine are valid on the day of purchase (commemorative tickets are usually valid for one day within 6 months from the day of purchase)

If you made a mistake when entering the destination or the number of passengers, the cost of the unused portion of the ticket will be refunded via the change tray if you return the ticket to a ticket machine on the day it was purchased.
Insert your tickets one by one into the slot where tickets are issued (ticket slot), with the blue side of the ticket (the side on which the fare is printed) facing up. Your refund will be returned from the change tray.

(1) Refunds are issued for unused regular tickets returned within the validity period or before the date of validity. A handling fee of ¥190 is required for each ticket.
(2) Refunds are issued for unused one-day passes within the validity period, requiring a handling fee of ¥220.
(3) Conditions for unused round-trip tickets are the same as (1).
(4) Refunds are issued for unused commuter passes prior to their validity period and coupon tickets prior to their commencement period under the same conditions as regular tickets. However, a handling fee of ¥220 is required for each ticket. (A set of 12 coupon tickets is considered coupon ticket).
(5) Passnet cards can be refunded at Shimbashi and Toyosu stations (until January 31st, 2018).

Refunds are issued if the tickets are within the validity period. The amount refunded is the remaining amount after the regular ticket fare for the number of tickets used is subtracted from the cost of the coupon ticket set purchased. A handling fee of ¥220 will be charged in such cases.
※For example: If 5 tickets are used from a coupon ticket set costing ¥3,200:
3,200 - (320 × 5) = 1,600
1,600 - 220 (handling fee) = ¥1,380 (refund)

Provided that they are within the validity period, refunds can be claimed for commuter passes that are no longer needed, after deducting the corresponding commuter pass fare for the number of months that have been used (days totaling less than 1 month will be rounded up to 1 month) and a handling fee of ¥220. Please bring documentation to confirm the identity of the commuter pass holder (such as a driver's license, passport, insurance card, student ID card, etc.) when claiming a refund.

Refund amount = Commuter pass cost - No. of months Commuter passenger fare used amount - ¥220 handling fee

Example: When a Commuter pass with a 6-month validity period is used for 1 month and 1 day (1 day is calculated as 1 month, and so the number of months used is counted as 2 months.)
Refund amount = Commuter pass cost - (1 month fare × 2) - handling fee

※ Reference: Method of calculating refunds for number of months used for 6-month commuter passes

Number of months used Method of calculating refunds
1-month Refund amount = Commuter pass cost - (1 month fare + handling fee)
2-months Refund amount = Commuter pass cost - (1 month fare × 2 + handling fee)
3-months Refund amount = Commuter pass cost - (3 month fare + handling fee)
4-months Refund amount = Commuter pass cost - (3 month fare + 1 month fare + handling fee)
5-months Refund amount = Commuter pass cost - (3 month fare + 1 month fare × 2 + handling fee)

※If the commuter pass has been used for a period of less than 7 days since the start of the validity period, the refund will be calculated according to the method below.
Refund amount = Commuter pass cost - (regular round trip fare based on the route for which the pass was used × number of days used) - ¥220 handling fee

※In cases where a new type of pass or route is requested, fare rates are calculated according to units of 10 days, and the fare equivalent to the number of 10-day periods used and a handling fee will be deducted to calculate the refund amount (periods of less than 10 days are counted as a 10-day period).
The 10-day period fare is the amount equivalent to the daily fare multiplied by 10. Refunds are given according to the calculation method in ① and ② below.

  1. ① Daily fare amount = Commuter pass cost ÷ number of days
    The number of days are: 1 month: 30 days, 3 months: 90 days, 6 months: 180 days. Fractions are rounded up to the nearest ¥1 unit.
  2. ② Refund amount = Commuter pass cost - (daily fare amount × 10 days × number of 10-day periods used) - ¥220 handling fee

At the station offices at Shimbashi and Toyosu stations.

Unfortunately it is not possible to use credit cards.

Fare Revision

The ¥1 unit fare is applied when entering through the automated ticket gates using PASMO or Suica IC cards.
The ¥10 unit fare is applied when the charged amount on an IC card is used to purchase tickets or coupon tickets.

The ¥1 unit fare is applied whenever entering through the ticket gates using PASMO or Suica IC cards.
Therefore, the ¥10 unit fare is applied if you enter with a ticket and then adjust the fare using an IC card to travel past your original destination.

The child fare is half the adult fare (draft revision).
※The IC card fare is rounded down to the nearest ¥1 unit.
※The ticket fare is rounded up to the nearest ¥10 unit for amounts less than ¥10.

The ¥10 unit is used for both ticket and IC commuter passes.

Passengers with Disabilities

At each station, an elevator connects the street to the concourse and the concourse to the train platform.
Additionally, at least one ticket gate with wider access for wheelchair users is available at each station.
Trains have either 4 (from cars 2 to 4) or 2 (in cars 3 and 4) spaces dedicated to wheelchair users, and the gap between the platform and these cars is minimized for ease of access.
Please inform the nearest member of station staff or use the intercom before boarding so that we may provide assistance and adjust the train schedule.

Our systems use electric motors and devices similar to other train operators, so there is no cause for concern.
We request that passengers refrain from using cellphones in the priority seat area during busy periods or during in-train announcements.

It is not possible to combine discounts. In cases where 2 or more discounts are applicable, it is not possible to combine discounts onto the same passenger ticket.

Contact Us Regarding Lost Property

The contact for property left in stations or trains varies depending on the day of your inquiry.
Click here for further details.

Service Hours

The last train departs from Shimbashi to Ariake at 12:30 AM, from Toyosu to Shimbashi at 11:53 PM, and from Toyosu to Ariake at 12:32 AM.
※This schedule is the same for both weekdays and holidays.
Timetable for all Stations

On weekdays, trains operate at intervals of every 4~8 minutes from the start of service until 8:00 AM, every 3~4 minutes from 8:00–9:00 AM, and every 5 minutes during the day.
On holidays, trains operate at intervals of every 5~8 minutes from the start of service until 9:00 AM, and every 4 minutes during the day.

The first train departs from Shimbashi to Toyosu at 5:45 AM, from Toyosu to Shimbashi at 5:15 AM, and from Ariake to Shimbashi at 5:15 AM.
※This schedule is the same for both weekdays and holidays.
Timetable for all Stations

Interruptions to Service

Please see the alternate routes during temporary service suspension on the Yurikamome Line

(Clicking the link will open a PDF file in a new window.) Interruptions to Service

※This file provides information on alternative routes available during temporary service suspension on the Yurikamome Line.

Please check information displays and in-station announcements for procedures during temporary suspension of service or transfer routes.

Alternative transportation is provided in situations where restoration of suspended train service is expected to take some time.

The following train lines and routes can be used as alternative transportation.

Train line Route
JR Yamanote Line Tokyo~Shimbashi~Osaki
Keihin Tohoku Line Shinagawa~Oimachi
Rinkai Line Osaki~Shinkiba (all lines)
Toei Subway Asakusa Line all lines
Oedo Line all lines
Mita Line all lines
Shinjuku Line all lines
Tokyo
Monorail
Hamamatsucho~Tennozu Isle
Tokyo Metro Yurakucho Line Rakumachi~Shinkiba
Ginza Line Shimbashi~Ginza
Hibiya Line Ginza~Hibiya
Bus routes Service system Route
Toei Bus
all lines
Umi01 Tokyo Teleport Ekimae~Toyosu Ekimae
Ta99 Shinagawa-eki Konanguchi~Shibaura Futo~Tamachi-eki Higashiguchi
Higashi16 Tokyo-eki Yaesuguchi~Tokyo Big Sight
Hama95 Shinagawa-eki Konanguchi~Hamamatsucho Ekimae
KM Bus
all lines
Rainbow
Bus
Grand Nikko Tokyo Daiba~Tamachi-eki Higashiguchi・Shinagawa-eki Konanguchi
Others Routes
Water taxi Take note of service days. Tokyo Big Sight~Tokyo Palette Town~Hinode Pier
Odaiba-kaihinkoen~Hinode Pier

Alterative transportation is provided to holders of commuter passes (magnetic commuter passes, Suica/PASMO commuter passes), tickets, coupon tickets, and one-day passes.
※Alternative transportation is not provided to passengers traveling using the stored charge balance on Suica or PASMO IC cards since the fare to your destination station is not deducted when entering the ticket gate.

Service During Adverse Weather Conditions, etc.

Similar to other train operators, trains will make a stop at the nearest station when winds exceed a speed of 25m/s and it is dangerous to continue service and will remain stationary until the wind dies down.

Most of the Yurikamome Line is built on reclaimed land, and anti-seismic measures have been taken into consideration since the planning stage.
Although construction plans were initially based upon data from the Great Kanto Earthquake (1923), additional anti-seismic measures were implemented including deeper foundation posts and ground stabilization to address concerns regarding the potential liquefaction of the soil.
Plans for earthquake-resistant structures were implemented based on revised guidelines for highway overpasses, etc. after the Great Hanshin Earthquake of July 1995, including construction to prevent bridge collapse etc., and our system was reinforced to withstand an earthquake of the same intensity as the Great Hanshin Earthquake.

Our trains can operate as usual if the accumulated snow ranges from 2~3 cm with assistance of road heaters (heated wire) and snowplows fitted to train cars. Trains may decrease speed dependent on track conditions (with a maximum speed of 40km/hr). In such cases our trains will operate largely according to the regular schedule.
Snow melting agent will be dispersed when the accumulated snow exceeds this depth in order to prevent the snow from freezing. The number of workers deployed to manually remove the snow will be increased if there is heavy snowfall of a depth exceeding 10cm. Although every effort will be made to continue our service, there may be occasions where it may not be possible to continue regular service and the number of trains will have to be reduced(alternative transportation will be provided).

If a train stops in between stations, an announcement is automatically issued to the central command office that displays the location that the train has stopped, the train number, and the type and details of the malfunction, etc.
The command office determines the corrective measure to be implemented based on the breakdown announcementand informs nearby personnel, including station staff, station managers, and maintenance staff, directing them to quickly proceed to the out-of-service train. Such personnel operate emergency vehicles in order to arrive quickly at the scene. If a period of time is required to restore service, a replacement train will be dispatched to pull alongside the stalled train in order to evacuate passengers to the nearest station.

About Yurikamome Line

The major difference between the Yurikamome Line’s new transit system and a monorail is the structure of the track (railway lines are typically called tracks). A monorail runs along one beam, whereas the Yurikamome Line’s new transit system uses the same construction as a automobiles on a highway, with each train car having 4 rubber-tired wheels.
※ Monorail systems are of two types: the straddle-beam type whereby train cars straddle a single concrete beam (the track), or the suspended type in which the body of the train car is suspended below a steel, box-shaped beam (the attachment is in or above the beam).

A "Yurikamome" is a small gull with a vermillion beak and legs. Also known as a "miyako-dori," these birds frequently appear in Japanese waka poems as symbolic of the Sumida River in this area. Familiar to residents of the city from long ago, it was designated the official bird of Tokyo prefecture in 1965. We named our new transit system for the Tokyo Waterfront City "Yurikamome" in the hope that it would have the same familiarity for Tokyo residents with the image of the bird flapping its wings over Tokyo Bay.

The Yurikamome Line first opened on November 1st, 1995.
Though the hotels in Daiba and the Tokyo Big Sigh in Ariake were still under construction at that time, the Telecom Center Building had already been completed, and the MX TV (Tokyo Metropolitan Television Broadcasting Corporation) was expected to open on the same day (November 1st), and the Yurikamome Line opened at the same time.

The following trains are in operation:
Weekdays (timetable)
To terminus: Shimbashi→Toyosu 224 trains Shimbashi→Ariake 13 trains Ariake→Toyosu 10 trains
To origin station: Toyosu→Shimbashi 219 trains Ariake→Shimbashi 18 trains Toyosu→Ariake 16 trains
Total: 500 trains

Holidays (timetable)
To terminus: Shimbashi→Toyosu 229 trains Shimbashi→Ariake 6 trains Ariake→Toyosu 7 trains
To origin station: Toyosu→Shimbashi 224 trains Ariake→Shimbashi 11 trains Toyosu→Ariake 13 trains
Total: 490 trains

Each station has a sign that adopts a traditional Japanese pattern dating from the Edo period.
It is our hope that though modern architecture has an unfriendly, industrial image, the combination with traditional Edo period patterns that depict natural motifs will create a pleasing atmosphere.

Stations were named after the areas and attractions associated with the location of the station so that passengers can recognize them easily. Attractions were named after public facilities representing or are associated with the area.

The operating distance between Shimbashi and Toyosu is 14.7 km.

It is an automated transport system for a medium volume of passengers that runs on a dedicated elevated track with small, lightweight cars that have rubber tires.
Each car is 9 m long with a width of 2.5 m, and each car has a capacity of 50~60 passengers. A train (with six cars) can transport approximately 10,000~15,000 passengers one way in one hour.
Driven by low-voltage power, the rubber types are powered by electric motors under the floor. The cars utilize guided wheels on curved portions of the track, and the cars automatically follow the curves using the same tires as automobiles.

(1) Due to low noise and vibration levels and a system that produces little pollution such as exhaust gases, there is hardly any disturbance to the public.
(2) The trains can run without difficulty on tracks with sharp curves (over 30m radius) or steep inclines (60%).
(3) As the track is elevated over the street, it can reduce land usage costs, and the lightweight, small-sized cars allow for a reduction in track construction costs in the construction of the track (infrastructure).
(4) An on-time service with short intervals between trains is possible through the computer-controlled system.
(5) The unmanned computer-controlled system makes it possible to offer a flexible service that easily allows for additional or all-night operation.

With manually operated trains we would not be able to adequately provide additional services when there is a sudden increase in the number of passengers, or all-night service on New Year's Eve, etc.
Without drivers, unmanned trains can easily provide additional transport services at any time as long as the cars are ready. The trains can run on an accurate schedule, and passengers can travel without long wait times even in busy periods.

All the major equipment and instruments that are used to control and monitor train services have a multi-layered, failsafe construction and are unlikely to operate or display in error.
The unmanned trains utilize the same railway signaling systems as the Subway and the Shinkansen, including the Automatic Train Control (ATC) system and Train Detection (TD) system etc. This is the basis for the constant monitoring that occurs in the command office, including Automatic Train Operation (ATO), the Station ATO Control System (home position stoppage), ATO Data transmitters, etc.
CCTV cameras are located in important spots at station platforms and on the concourse for continuous monitoring of passengers embarking and disembarking from trains. In the case of any anomaly, trains can be stopped from the command office and staff can be dispatched in order the resolve the situation.
An alarm is displayed on the monitoring system at the station and the command center if there is a malfunction in any the ticket machines, ticket gates, elevators, or escalators, etc.

Train Car Information

Rubber tires cause less of a nuisance than steel wheels as they produce less noise and vibrations, are capable of climbing steep slopes, and offer a comfortable ride to passengers without bumps.
Rubber tires were selected for the new transit system's trains, which are easily capable of traversing the incline of the Rainbow Bridge and are appropriate for the new development at the Tokyo Waterfront City.

We have 156 cars for 26 different train configurations. (Each train has 6 cars.)

The capacity of the train cars can be divided into three types depending on the date of manufacture of the car. The capacity of the first trains (nos. 01~15) is 352 people per train (170 seated, 182 standing), nos. 16~26 have a capacity of 338 people per train (158 seated, 180 standing), and trains 27 and 28, which were introduced in July 2005, have a capacity of 308 people (120 seated, 188 standing).
The capacity of the 7300 series (nos. 31~ ), introduced in January 2014, is 306 per train ( 116 seated, 190 standing).

The temperature of the air-conditioned climate inside the cars has been set after considering a variety of feedback. The temperature is adjusted according to the external temperature.
There are variations in car temperature according to the time of day and the number of passengers etc., and there are also personal differences in the perception of the temperature. Though it is difficult to provide an environment where every passenger is comfortable with the temperature, we will continue our endeavors to maintain a comfortable car environment.

Three types of trains run on the Yurikamome Line: those with only cross-seats, those with both longitudinal seats and cross-seats, and those with only longitudinal seats.
When operations began, trains featured only cross-seats in order to seat the maximum number of passengers while allowing them to easily view the scenery outside.
Later, the aisle width was increased in order to reduce congestion within the cars, and cars were introduced that featured both longitudinal and cross seats.
Seating was made easier from July 2005 with the introduction of trains no. 27 and 28, which were based on the requirements of our passengers, as the width of the gap between facing seats was increased for cross-seats, and the depth of the seat and the angle of the back rest were also changed.
In order to reduce congestion, the 7300 series (no. 31~) trains introduced in January 2014 had only longitudinal seats. In addition, the height of the seat backrest was also slightly increased, and semi-high back bucket seats are utilized as their shape provides a firm grip if the train sways.

All longitudinal seating

All the window glass in every car has been treated so as to cut UV radiation.

The capacity of our train cars currently in operation is as follows.
7200 series
Train 26 1 train has the capacity for 338 passengers (158 seated, 180 standing)
Trains 27-28 1 train has the capacity for 308 passengers (120 seated, 188 standing)
7300 series・7500 series (the trains primarily in operation at present)
Trains 31~ 1 train has the capacity for 306 passengers (116 seated, 190 standing)

Other

Passengers may carry up to two pieces of baggage that do not exceed a total length of 250cm when considering the measurements of all three sides, and that weigh up to 30kg, provided that it does not cause any obstruction. However, passengers may not carry items exceeding 2m in length.
In addition, customers may not travel with dangerous items or those that would pose a risk to other passengers, such as stoves or furnaces, the deceased, animals, items that may damage the cars, or items that may inconvenience other passengers by being unsanitary or having a foul odor.
※From April 28th, 2016, there have been revisions to the rules regarding personal items not permitted aboard trains. For concrete examples, please click here for further details.

Only bicycles that can be completely contained within a carry-bag and do not exceed a length of 2m may be carried aboard trains. There is no charge for transporting such bicycles.
However, there are occasions when trains are very crowded where it is not permissible to bring bicycle carry-bags onto trains. Your cooperation is appreciated.
Please also ensure that other passengers are not inconvenienced within station premises.

Provided that they do not cause a nuisance to other passengers, small animals (e.g. pets) may be brought onto trains if they are carried in a carrier (the total length of the three sides must not exceed 250cm, must weigh under 30kg, and must not exceed 2m).
There is no fee for small animals.
When transporting small animals (e.g. pets) please ensure that they do not escape from their carriers when inside the station or train cars, so as not to inconvenience other passengers.

Around Odaiba Seaside Park station, there is Odaiba Seaside Park, DECKS Tokyo Beach and Tokyo JOYPOLIS, Legoland Discovery Center Tokyo, Daiba 1-chome shopping mall, etc.
The attractions around Daiba station include Aqua City Odaiba, Mediage, Fuji TV, Hotel Nikko Tokyo, and the Hotel Grand Pacific LE DAIBA.

Please click surrounding attractions guide・event calendar for further details.

Most of the track for the Yurikamome Line is elevated to a height between 10~15m.
The Rainbow Bridge rises to a height of 45~60m above sea level so that ships with masts or funnels may pass beneath it.
Accordingly, there is a difference of around 30m in the track elevation between Shibaura-futo Station and the edge of the Rainbow Bridge.
There would be a risk of slippage if this difference in elevation was directly addressed using a steep slope.
Therefore the Yurikamome Line track has a long loop in order to maintain a gentle inclination.

Outsourced cleaning staff clean station facilities on a daily basis, with ceilings and other inaccessible areas maintained on a regular schedule.
Toilets are cleaned twice every day in the morning and in the evening, outside of rush hours when passenger numbers are high.
Cleaning patrols are in operation every hour during the day.